Sedia vs Qwaiting: Features, Pricing and Differences
The Sedia team · · 9 min read
Sedia and Qwaiting both bring queues, bookings and customer updates into a digital system. The choice is less about a checklist of shared features and more about availability, price, visitor volume and the complexity of the operation you need to run.
The short answer: Qwaiting is available with a 14-day trial and is the clearer fit for organisations that need unlimited visitors, defined staff-login allowances or published enterprise controls. Sedia is pre-launch and may fit a smaller Singapore business that wants transparent local pricing, a free starting tier or specific tools for combined walk-ins and bookings. You cannot test Sedia in a live operation yet, so it should remain a future option rather than a production replacement today.
Qwaiting details below are as listed on its website in October 2026. Prices and features can change, and some capabilities depend on the plan, so confirm the final scope in writing before buying.
How do Sedia and Qwaiting compare at a glance?
This is not a scorecard. Similar labels can cover different rules, screens and staff actions. A Bishan clinic should test booked patients arriving early and late, while a restaurant should test party-size matching during a busy dinner service. Qwaiting's staff-login figures and Sedia's resource figures are also different measures: a Sedia resource can be a counter, table, staff member or room.
What queue features does Qwaiting include?
Qwaiting's virtual queue page says customers can scan a QR code or join online, receive a mobile ticket, see their queue position and estimated wait, and wait away from the premises. It also describes kiosk and remote joiners sharing one ordered queue, with configurable rules for someone who misses a turn.
The same virtual queue page lists customer feedback, day or month reporting, multi-branch control and dashboard branding. Customers do not have to download an app because the QR code or link can open a mobile web ticket; Qwaiting also offers optional Android and iOS apps.
Qwaiting's appointment page describes online booking, rescheduling and cancellation, confirmations and reminders, and a live view that connects appointments with the queue. It says appointments merge into the same live queue used for walk-ins. These are useful points to test because “queues and bookings” can otherwise mean two separate staff lists.
The product range is broad. Qwaiting's virtual queue page covers healthcare, banking, government, retail, education, airports, restaurants and events. That makes it a reasonable shortlist option for a multi-department or high-footfall organisation, not only a small appointment business.
What features will Sedia include?
Sedia is designed around one serving line for walk-ins and checked-in bookings. Customers will join by QR code, link or kiosk, then follow a live ticket on their phone. Staff will call the next suitable person to a counter, room, chair or table, while a TV display shows the current call.
The planned Sedia feature list includes custom join forms, priority handling, resource matching, long-wait alerts, customer ratings and reports on wait time, service time, no-shows and busy hours. Customer screens will be available in English, Chinese, Bahasa Melayu and Tamil from Essentials.
Wait estimates will appear as a range on the customer's phone. The range will be worked out from the business's own past service times, updated through the day and improve as more history builds up. Sedia Pro also plans GPS auto-defer and multi-stage visits such as registration, doctor, pharmacy and payment.
These are published plans, not results from live customers. Sedia is not open for sign-up, and a business with a fixed opening date should not treat planned availability as equivalent to an existing product.
How does Sedia pricing compare with Qwaiting?
Qwaiting's pricing page lists four plans in US dollars. Starter is US$249 a month or US$2,490 a year with up to five staff logins. Business is US$349 a month or US$3,490 a year with ten staff logins, analytics and reporting, configuration help and design customisation.
Enterprise is US$399 a month or US$3,990 a year with 20 staff logins, API access, an account manager, daily backup and recovery, and staff email and push notifications. Custom is US$649 a month or US$6,490 a year with 50 staff logins; its summary also lists audit logging, cross-counter queue handling, data anonymisation and data location control. Every plan shows a 14-day trial.
Sedia's planned pricing is per location per month and before GST. Free covers 300 monthly visits and two resources. Essentials is S$39 monthly or S$32 a month with annual billing, covering 1,500 visits and ten resources. Pro is S$199 monthly or S$166 a month with annual billing, covering 6,000 visits and unlimited resources. Custom starts at S$499 a month.
On Sedia Essentials and Pro, extra visits come in blocks of 2,000 for S$60; Custom overage is set in the contract. On Free, Essentials and Pro, WhatsApp and SMS use prepaid credits: a S$50 pack contains 1,000 credits, with a WhatsApp message using one credit and an SMS using two. Custom messaging is an add-on or part of the contract.
The headline prices are not directly comparable because one supplier quotes US dollars and the other Singapore dollars, and the limits differ. Qwaiting's Starter plan has the higher headline figure and lists unlimited visitors and five staff logins. Sedia Essentials has a lower headline figure but a 1,500-visit allowance. Count a normal month and a busy month before deciding which model is cheaper for your operation.
What are the main differences between Sedia and Qwaiting?
Qwaiting can be tested now
Qwaiting offers a 14-day trial and is available for purchase. Sedia is still being prepared for launch. If your Tampines outlet opens next month, current availability is a more important difference than any planned feature.
Qwaiting's plans are built around staff capacity and enterprise controls
Qwaiting's published plans step from five to 50 staff logins and add controls such as API access, account management, audit logging and data location control higher in the range. The same comparison lists unlimited visitors. This structure can suit a busy or multi-department operation where visit caps would make monthly costs harder to predict.
Sedia's plans are built around locations, visits and operating depth
Sedia charges per location and changes the visit allowance, resources and workflow tools by plan. Essentials adds appointments and wait estimates. Pro adds multi-stage visits, a live overview across locations, automatic resource allocation and GPS auto-defer. That structure is easier to map to a small clinic, salon or workshop, but high volumes may require visit blocks.
The published Singapore commitments differ
Sedia states that it will be hosted in Singapore, offers four local customer languages from Essentials and keeps NRIC collection off unless the business enables it. Qwaiting lists Singapore as one of two AWS data-centre locations and publishes a Singapore office address, while data location control appears in its Custom plan summary. Ask Qwaiting which location applies to your account and confirm the exact languages you need; absence from a public page does not mean a feature is unavailable.
When is Qwaiting the better fit?
Qwaiting is available now, making it the stronger practical choice when you need to deploy now. It is also worth considering when its unlimited-visitors entry, defined staff-login allowances or published enterprise controls matter more than a low entry price.
Its wider published industry coverage may help banks, government offices, universities, airports and event operators whose requirements go beyond the business types Sedia currently publishes. Use the trial to check the exact kiosk, display, routing and reporting workflow before signing an annual plan.
When could Sedia be the better fit?
Sedia may fit after launch if you want to start with a permanent free tier, pay in Singapore dollars or use a plan aimed at a smaller local operation. It may also be worth waiting for if multi-stage clinic visits, priority handling, GPS auto-defer or the published Singapore language and hosting commitments are central to the decision.
The important qualification is “after launch”. You can review the planned features and prices now, but you cannot yet prove them during a live Saturday queue or clinic morning session. Our queue-system PDPA checklist covers the customer-data questions to include when testing either product.
Which system should you choose?
Choose Qwaiting if you need an available system, unlimited visitors or plans with defined staff-login allowances and enterprise controls. Keep Sedia on the shortlist if its lower planned price, Singapore focus and operating tools fit better and your timetable allows you to wait.
Run the same test in every product you consider: one QR join, one kiosk join, one appointment, one late arrival, one no-show and one busy period with two staff members serving. Confirm what the customer sees, which alerts reach a Singapore phone, how bookings enter the live queue, what staff can change and where customer data is stored.
Frequently asked questions
How do Qwaiting and Sedia prices compare?
Qwaiting Starter is US$249 a month or US$2,490 a year, while Sedia's planned Essentials plan is S$39 a month or S$32 a month with annual billing. The currencies and capacity models differ: Qwaiting lists unlimited visitors, while Sedia Essentials includes 1,500 visits a month. Compare expected volume as well as the headline figures.
Does Qwaiting have a free plan?
Qwaiting's pricing page does not list an ongoing free plan; each paid plan shows a 14-day trial. Sedia plans a permanent Free tier for 300 visits a month, but it has not launched.
Can both systems manage walk-ins and appointments?
Yes, according to their published pages. Qwaiting says appointments connect to the live queue used for walk-ins. Sedia plans to put checked-in bookings into the same serving line from Essentials.
Which system is better for a Singapore clinic?
Qwaiting is available now and publishes healthcare and appointment features alongside enterprise plan controls. Sedia plans more explicit local choices, including four customer languages, Singapore hosting, priority handling and multi-stage visits. The right choice depends on whether you need a system immediately and which one passes your real registration, consultation and payment flow.
Sedia is still pre-launch. If its Singapore-focused queue and booking model suits your operation, you can register your interest.