Features
Everything a busy front desk needs, ready on day one.
Sedia is plug and play. No developers, no integration project. Set up your services and counters, print your QR code, and open the doors.
Now serving
- B004Pharmacy
- A011Room 1
Joining
QR code and link
A fixed QR per queue, or one that changes daily so nobody joins from home.
Kiosk
A tablet at the door, with an optional ticket printer for customers without a phone.
Your own form
Ask what you need: name, phone, party size, reason for visit. NRIC only if you switch it on.
Bookings
Customers pick a slot, and can change or cancel it from their link. At arrival they check in and join the same line, with priority.
Waiting
Live ticket page
Their number, how many are ahead and a wait range, updating in real time.
Honest wait estimates
Worked out from your own service times by hour and service, shown as a range.
WhatsApp, SMS, push, email
“You're 2 away” and “it's your turn”, in English, 中文, Bahasa Melayu or Tamil.
GPS auto-defer
If a customer is too far away to make it, they keep their place but aren't called until they're close.
Serving
Call next, three ways
Staff pick, Sedia suggests, or the next customer goes straight to the free counter.
Smart matching
By service, staff skill, language or table size.
Multi-stage visits
Registration → doctor → pharmacy → payment, each with its own queue.
TV display
Now serving, with a chime and optional voice call-out, plus your own messages in between.
Priority customers
Seniors, expectant mothers and people with disabilities go ahead of walk-ins, set by staff, the kiosk, or the customer if you allow it.
Long-wait alerts
Set a wait target per queue. Anyone waiting longer turns red on the staff board before they complain.
Running the business
Analytics
Wait time, service time, no-shows and busy hours, by location and service.
Your brand
Your logo and colours, or your own domain on Pro.
Many locations
One console for every branch, priced per location.
Staff roles
Owner, admin, counter staff and display screens, each with the right access.
Live overview
Every branch on one screen: who is waiting, the longest wait, and how today is going.
Customer ratings
One tap on the ticket page after the visit. Anonymous, and shown next to the wait times.
AI assistants
Assistant bookings, on your terms.
Listed in the AI-assistant directory on every plan. Choose whether assistants can book, and whether your exact wait is shown.
AI-assistant bookings
Settings → Channels
- Customer confirms by WhatsApp
- Book directly
- Walk-in queue only
- Off: tell them to book on my page
Set up your queue this week.
Start on the free plan. We'll help you set up your first location and your listing for AI assistants.